If you qualify for free shipping, it will be offered as a shipping method at checkout. We use USPS First Class Mail (or USPS Priority Mail if weight requires).

Typically arrives in 3-7 business days after purchase.

USPS FIRST CLASS MAIL: Typically arrives 3-7 business days after purchase.

USPS PRIORITY MAIL: Typically arrives 3-5 business days after purchase.

USPS PRIORITY MAIL EXPRESS (GUARANTEED): Arrives 3 days after purchase to major metro areas - possibly 4 days if your location is not major. USPS Service is gauranteed and the shipping fee can be refunded if USPS fails to deliver on the delviery date noted on your tracking information.

UPS GROUND: Typically arrives 3-6 business days after purchase.

Rush Service + UPS Next Day Air (Gauranteed): Typically arrives 1-2 business days after purchase. Includes a non-refundable $40 processing fee that allows us to move you to the top of our to-do list and hand deliver your package to our UPS depot so it will arrive to you on time. UPS portion of service is gauranteed and the shipping fee can be refunded if UPS fails to deliver on delivery date noted on tracking.

Almost every foreign country has a custom clearance process for you to import goods from the USA. The clearance process can be slow and your country typically doesn't start tracking the package until it clears and is ready to be claimed. Most countries charge VAT (Value Added Tax) and other customs fees which they will request you pay prior to claiming your package.

If you want to research what your VAT/import taxes will be, contact your nation's customs and/or revenue department. They will have information on the taxes and fees involved with importing goods.

International customs processing can delay packages without warning. It's unfortunate but there isn't much we can do beyond waiting longer. Thanks for your patience.

byrd & belle is not responsible for non-delivery due to unclaimed packages. Watch for notification from your postal service or contact them if you suspect your package is being held. Postage on returned packages is not refundable.

Your package is picked up at our studio by the United States Postal Service (USPS) and is then transferred to and delivered by your nation's postal system (ie. Royal Mail, Postes Canada, Deutsche Post, etc.). You will likely be able to use your tracking number to track the package with your nation's postal system after it clears customs.

USPS FIRST CLASS MAIL INTERNATIONAL: Typically notified of customs clearance 2-3 weeks after purchase but can take longer - this is the cheapest route but also slow and unpredcitable. Tracking is available only to the point your package leaves the USA.

USPS PRIORITY MAIL INTERNATIONAL: Typically notified of customs clearance 1-2 weeks after purchase. Tracking is available only to the point your package leaves the USA.

DHL Express Worldwide: Typically notified of customs clearance 5-7 days after purchase. Tracking is available.

DHL will broker your package through customs and bill you for any required VAT or import fees. They will notify you of a package being held and provide instructions.

Device sleeves and cases (items that have a close fit):

Unless you're a pro-level wool owner, stick with spot cleaning. I don't suggest submerging or saturating a device sleeve in water unless you're prepared to block it as it may shrink a little as it dries. Lightly brush as much of the dirt, dust, etc. off as you can - you may even try a little vacuuming. If whatever has gotten on your felt is in liquid form, avoid rubbing it as it will make it fuzzy. Using cool or cold water, daub water onto the problem area only. There are wool specific detergents available if you're so inclined - very popular with knitters and can be found at your local knit shop or craft store.

On a personal note, I don't wash my sleeves. The natural lanolin content of wool keep them pretty protected and part of the reason I choose wool is because I like the way it lives alongside me. I've been using the same bag liner for the last 10 years and it still looks great. And I'm not an anomaly. There are lots of 6, 7, 8 (or more) year old byrd & belle sleeves walking around in the world looking good as new. The most I typically do is vacuum them.

Coasters, mats, etc: 

If you don't mind if they shrink a tiny bit - you can soak these items in cold water. A bit of wool specific detergent might be a good idea - very popular with knitters and can be found at your local knit shop or craft store.

For smells/odors: 

There's a few wool refresher sprays on the market but for a home remedy, try sprizing diluted lemon juice. Wool naturally smells a little when it's wet/damp so don't rush to this solution if you problem is just damp wool. Air it out instead.